How to create a new account on Tuman?

Go to the registration page, enter your email address, create a strong password and confirm your agreement with the rules. An activation email will be sent to the specified email - follow the link, and your account will be ready to use.

Can I create more than one account?

No. Each user is allowed only one account. Creating a second profile violates the service rules and may lead to blocking of both accounts.

What should I do if I forgot my account password?

On the login page, click "Forgot password?", enter the email associated with your account. A password reset link will be sent to your email - set a new one, and you will be able to log in.

What should I do if my account is blocked?

Email us at support@tuman.guru with a description of the situation and attach screenshots. Our support team will review the request within 24 hours and notify you of the decision.

How to change the linked phone number?

In your personal account, open "Profile Settings". Specify a new phone number and save the changes.

What is two-factor authentication (2FA) and how to enable it?

2FA is additional protection when logging in. In the "Profile" → "Google Authenticator" section, select Google Authenticator, scan the QR code and enter the generated code to confirm.

How to restore access if I lost access to email and phone?

Contact support via chat or email, provide copies of documents, confirm your identity. After verification, the support service will help change the linked contacts.

Can I link my account to a Telegram bot?

Yes. In "Profile" → "Telegram" click "Connect Telegram", follow the link to the bot and confirm authorization by entering the code from the bot.

How to delete or deactivate an account?

You can contact support and create a ticket to delete your account. After deletion, all data will be erased, and you will not be able to restore your profile.

What to do if I received a notification about account creation without my participation?

Immediately initiate a password reset via "Forgot password?", enable 2FA and contact support. We will check the activity and help secure your email and personal data.

Where are current discounts displayed?

On each service page: information about the discount amount is displayed there.

What promotions are available for Tuman services?

Direct discounts (10-30%) on promotion services: mailings, banners, sponsored inserts and comprehensive packages.

Which services most often have discounts?

Email and Telegram mailings; Banner advertising and sponsorship in streams; "Banner + mailing" packages and other comprehensive solutions.

Do I need to enter anything to activate the discount?

No, the discount is applied automatically: just select the service, and the price will be immediately recalculated taking into account the promotion.

Can I combine multiple discounts at once?

No: each promotion specifies its own service or package, and they cannot be combined with each other.

How often do promotions for promotion services occur?

Approximately 1-2 times a month during "hot" periods: tournament launches, holidays or functionality updates.

What to do if the promotion has already ended?

Leave a request in the support chat: we will consider extending the old promotion or offer the nearest discount for your tasks.

How long does each promotion last?

Usually the promotion period is from 3 to 10 days. After the end, the discount stops being applied automatically. You can find out the details of each promotion by subscribing to the newsletter.

How to get a personal special offer?

Write to support via the feedback form: describe the volume and purpose of the campaign - and we will prepare an individual discount or package on favorable terms.

Will I be notified about the start of a new promotion?

Yes, we send email notifications about upcoming and current discounts.

Are there any restrictions on the number of links in a news article?

It is recommended to place no more than 2-3 links in one article. Links should be relevant and lead to verified sources.

What are the requirements for the topic and style of articles for Tuman News?

Articles must correspond to the gaming theme of the platform, be unique, literate and informative, written in a light, modern style.

What is the recommended text volume for publishing news?

The recommended volume of news material is from 500 to 1500 characters without spaces. The formatting should be convenient for reading: with headings, subheadings and lists.

How long does moderation of submitted material take?

Moderation of materials takes on average from 1 to 3 working days. After verification, you will receive a notification of the results.

What to do if my news was not approved by moderators?

Read the moderators' comments, correct the indicated errors and send the material for re-verification.

Can I ask my own questions to the news editorial team?

Yes, you can ask any question you are interested in through the feedback form on the FAQ page.

Can news be published anonymously?

No, all publications must be signed with the author's name or specified pseudonym.

How often can news be sent for moderation?

The number of submitted materials is not limited. The main thing is that all news meets our requirements and quality standards.

Can images and videos be inserted into news articles?

Yes, it is recommended to supplement articles with relevant images or video materials. Make sure you have copyright for the materials.

Can a published news article be edited?

Yes, you can edit already published news.

What security measures does the Tuman platform use to protect my account?

The platform offers additional protection through two-factor authorization using Google Authenticator, which guarantees reliable protection of your account.

How can I increase the security of my account?

Set up two-factor authentication via Google Authenticator and use the Telegram bot to receive important notifications.

Where is information about my transactions and activities on the platform stored?

All your transactions and activities are stored in the "Transaction History" section in your personal account and are protected by modern encryption protocols.

What to do if I suspect unauthorized access to my account?

Immediately change your password, enable two-factor authorization and contact technical support.

Is it possible to delete my account completely and permanently?

Yes, you can completely delete your account by contacting support and creating a ticket to delete your account.

What data does the platform request during registration?

During registration, you need to provide basic information: name, phone number, date of birth and email.

How does the Tuman platform protect my personal data?

Tuman uses modern encryption standards and strict privacy policies to protect your personal data.

Is it possible to restore a deleted account?

No, account deletion is irreversible, so before deleting, make sure all necessary data is saved.

Can I change my personal data in my account?

Yes, you can edit personal data in the "Profile" section by clicking the "Edit" button.

Where to contact if I have problems with the security or reliability of the platform?

Contact our technical support through the "Support" section of your profile - we will promptly help solve any issues.

How to top up the internal balance?

You can top up your balance in two ways: withdraw funds from your deposit account or make a payment through the payment system.

Can a transaction be canceled after confirmation?

No, after confirming the withdrawal of funds from the deposit account, the transaction cannot be canceled.

What does the "Pending" transaction status mean?

The "Pending" status means that the transaction is being processed, and the funds will soon be credited to your balance.

What to do if a transaction ends with an error?

If the transaction ends with an error, try repeating it later or contact the support service.

What is the minimum balance top-up amount?

The minimum amount to top up your internal balance is $10.

Can I view my transaction history?

Yes, the complete history of all transactions is displayed in your personal account in the "Transaction History" section.

What does the "Withdrawal" status mean in the transaction history?

The "Withdrawal" status means that the funds were successfully withdrawn from your balance to pay for the selected service.

What payment methods are available for topping up the internal balance?

Two payment methods are available: withdrawal of funds from the deposit account or through an external payment system.

Is there a fee for topping up the internal balance?

No, there is no fee for topping up the internal balance. The entire amount is fully credited to your account.

How quickly are funds credited to the balance when topping up?

Funds are credited instantly when withdrawn from the deposit account and within a few minutes when paying through the payment system.